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Importika Policy & Procedures


If you are not fully satisfied with an item you have purchased from the Importika website, Importika can accept returns within 30 days. You will be refunded the original purchase price of the item, minus shipping and handling fees. Please Note: Food items are non-returnable. All sales on these perishable items are final.

Before returning an item, you must obtain a Return Merchandise Authorization from our customer service department. Returns will not be accepted without a Return Merchandise Authorization. You can contact our customer service department at 1.888.389.4123 ext. 5152 to receive an RMA#. All items must be returned, undamaged, at your own expense. They must be in the original box with the original packing slip all packaging materials, shipping labels, and any other items that arrived with it.

If the item you wish to return was a gift, you must provide proof that the item was originally purchased from the Importika website. Importika cannot accept returns purchased from other retailers.

Once your return has been processed, your credit card will be credited within one billing cycle for the purchase price of the item, minus shipping and handling fees.

Damage from Shipping
Make sure to check your package when it first arrives to you. If you see any damage from shipping, please call us at 1.888.389.4123 ext. 5152 to report this damage within 5 business days of receiving the package. Do not use the product and keep track of all packaging and any other items that came with the product. These items are needed for the shipping company to verify the contents of the product and inspect the damage.

New Product Performance
If the product you received does not work properly, you must contact our customer service department within 5 business days to report the product as defective. They can be reached at 1.888.389.4123, option 2.

These return policies apply solely to items purchased through the Importika website. Any items purchased through another retailer are subject to the return policies of that retailer.

Legal Information
© 2013 Importika, Inc. All rights reserved.

All content found on the Importika website is copyrighted. If a visitor to the Importika website wishes to copy or transmit any of the content of the Importika website, it must be for noncommercial and informational purposes within the United States. The use of any content from Importika, in its original and copied form, remains subject to all copyrights and proprietary notices contained therein. All written content, audio, images, video files, and the design and arrangement of this site are subject to copyright and other intellectual property protection. All names and logos on the Importika website are registered trademarks, including, but not limited to, Importika, Gaggia, Alexander, Teaposy, Sweetbird, EcoSleeve, and Xpressivo. Their logos and names may not be modified, and cannot be downloaded, copied, or used without prior written authorization from the manufacturer.

Importika reserves the right to change the content of their website at any time. Visitors to the site are responsible for reviewing any updated information.

The content contained on the pages of the Importika website is intended for customers located within the United States. Importika presents this content "AS IS" without warranties of any kind. Importika is not liable for lost profits, consequential, or incidental damages of any kind as a result of the information provided on this site.

The terms presented here, as well as any lawsuits involving the Importika website, are governed by the laws of the state of New York. Lawsuits will be determined by the courts of the state of New York.

Certain products may be pictured with optional items. Please check the product descriptions, and/or contact the customer service department for more information.

Importika is dedicated to providing customers and visitors to this website with the most accurate and up-to-date information possible, however, there is not guarantee or warranty of accuracy. Importika does not assume liability for the accuracy or wholeness of the information presented on this site. Any rights not expressly granted herein are reserved.

Gaggia Espresso Machine Warranty Information
Warranty: 1-year parts and labor through Importika. Any machines taken out of the United States are void of their warranty. A shipping and handling fee will be applied to all warranty repairs and replacement parts. Warranties do not extend to accessory parts or normal wear parts such as gaskets, portafilter handles, baskets, pannarello wands etc. Parts ordered through Importika by phone are final sales. Please have manual and part number ready. Please inspect packages immediately upon receiving. All claims must be issued within 5 business days. Please note most of the machines we sell are tested at the manufacturer and you may find residual coffee or water in/on new machines. Warranty questions can be directed to Importika at 1.888.389.4123.